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Respond quickly.
Solve the problem.
Be friendly.
Seven little words… that embody everything about Waymark.
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Waymark isn't a large, faceless corporation. It isn't run from
back east. It's me: Mark Jones. Waymark is my family's primary
enterprise. We own over 92%. The Waymark Team owns the rest.
When we talk about our customers, we really mean our customers.
It is with a great sense of pride that I say that Waymark has
grown from a small, backroom operation into the sizable Internet
service provider it is today. Along the way, we added some great
people and even better customers. Since I started Waymark, there
have been at least three major "shake outs"
in the industry — and Waymark's still here, having survived
when a lot of others did not. We survived because of our loyal
customer base. We still have some of our very first customers.
No matter how you found Waymark (referral, new to town, or through
an acquisition), I want you to know that we care about you.
We want you to have an extraordinary customer service experience.
The Waymark team is here to resolve your issue in a friendly
manner.
Sincerely,
Mark Jones
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